Privacy Policy

1. Introduction

Teledsfaka Auto Sales Pty Ltd ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at teledsfaka.com, visit our physical locations, or engage with our services.

This policy complies with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and other applicable Australian privacy laws.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Identity Information: Full name, date of birth, driver's license number
• Contact Information: Email address, phone number, mailing address
• Financial Information: Income details, employment information, credit history (for financing applications)
• Vehicle Information: Details about vehicles you own, trade-in information, service history
• Transaction Information: Purchase history, financing details, service records
• Preferences: Communication preferences, marketing opt-ins, vehicle interests

2.2 Automatically Collected Information

When you visit our website, we automatically collect:

• IP address and location data
• Browser type and version
• Device information
• Pages visited and time spent
• Referring website information
• Cookie and tracking data

2.3 Information from Third Parties

We may receive information from:

• Credit reporting agencies
• Insurance companies
• Government agencies (for compliance purposes)
• Business partners and service providers
• Social media platforms (if you interact with us)

3. How We Use Your Information

3.1 Primary Purposes

We use your personal information for:

• Sales Services: Processing vehicle sales, managing test drives, providing quotes
• Financing Services: Assessing loan applications, arranging financing, credit checks
• Service Operations: Scheduling maintenance, warranty claims, technical support
• Trade-in Services: Vehicle valuations, appraisals, trade-in processing
• Customer Support: Responding to inquiries, resolving issues, providing assistance

3.2 Secondary Purposes

With your consent, we may also use your information for:

• Marketing communications and newsletters
• Service reminders and maintenance notifications
• Customer satisfaction surveys
• Product recommendations and special offers
• Website improvement and analytics

3.3 Legal Obligations

We may use your information to:

• Comply with legal requirements and regulations
• Respond to court orders and legal processes
• Protect our rights and property
• Ensure safety and security

4. Information Sharing

4.1 Service Providers

We share information with trusted third parties who assist us in operating our business:

• Financial Institutions: Banks and lenders for financing applications
• Insurance Companies: For warranty and insurance services
• Payment Processors: For secure payment processing
• Marketing Partners: For email marketing and advertising (with consent)
• IT Service Providers: For website hosting and technical support
• Professional Services: Lawyers, accountants, and consultants

4.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes and court orders
• Respond to government agencies and regulatory bodies
• Protect against fraud and criminal activity
• Enforce our terms and conditions
• Protect the safety of individuals

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

4.4 No Sale of Personal Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes without your explicit consent.

5. Data Security

5.1 Security Measures

We implement comprehensive security measures to protect your personal information:

• Encryption: SSL/TLS encryption for data transmission
• Access Controls: Restricted access to personal information
• Secure Storage: Protected databases and secure file systems
• Regular Audits: Security assessments and vulnerability testing
• Staff Training: Regular privacy and security training for employees
• Incident Response: Procedures for data breach detection and response

5.2 Data Breach Notification

In the unlikely event of a data breach that may result in serious harm, we will:

• Notify the Australian Privacy Commissioner within 72 hours
• Inform affected individuals as soon as practicable
• Provide details about the breach and steps taken to address it
• Offer assistance and recommendations to protect against potential harm

6. Cookies and Tracking

6.1 What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us provide a better user experience and analyze website usage.

6.2 Types of Cookies We Use

• Essential Cookies: Required for basic website functionality
• Preference Cookies: Remember your settings and preferences
• Analytics Cookies: Help us understand how visitors use our website
• Marketing Cookies: Used to deliver relevant advertisements (with consent)

6.3 Cookie Management

You can control cookies through:

• Our cookie consent banner when you first visit
• Your browser settings to block or delete cookies
• Our cookie preference center (accessible via the footer)
• Opt-out tools provided by advertising networks

Please note that disabling certain cookies may affect website functionality.

7. Your Rights

Under Australian privacy law, you have the following rights regarding your personal information:

7.1 Access Right

You have the right to request access to the personal information we hold about you. We will provide this information within 30 days of your request, subject to verification of your identity.

7.2 Correction Right

You can request correction of personal information that is inaccurate, out-of-date, incomplete, irrelevant, or misleading. We will take reasonable steps to correct the information.

7.3 Deletion Right

You may request deletion of your personal information in certain circumstances, such as when:

• The information is no longer necessary for the purpose collected
• You withdraw consent (where consent was the basis for processing)
• The information has been unlawfully processed

7.4 Opt-Out Rights

You can opt-out of:

• Marketing communications (unsubscribe links provided)
• Non-essential cookies (via cookie settings)
• Data sharing for marketing purposes

7.5 Making a Request

To exercise your rights, contact us using the details in Section 11. We may require verification of your identity before processing your request.

7.6 Complaints

If you have concerns about how we handle your personal information, you can:

• Contact our Privacy Officer directly
• Lodge a complaint with the Australian Privacy Commissioner
• Seek legal advice regarding your options

8. Data Retention

We retain your personal information for as long as necessary to:

• Provide the services you've requested
• Comply with legal obligations and regulatory requirements
• Resolve disputes and enforce agreements
• Maintain business records for operational purposes

8.1 Retention Periods

• Customer Records: 7 years after last transaction
• Financial Records: 7 years as required by law
• Service Records: Duration of warranty plus 2 years
• Marketing Data: Until you opt-out or 3 years of inactivity
• Website Analytics: 26 months

When information is no longer needed, we securely delete or anonymize it.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to delete that information promptly.

Parents or guardians who believe their child has provided us with personal information should contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Our business practices
• Legal requirements
• Technology and security measures
• Industry standards

When we make significant changes, we will:

• Post the updated policy on our website
• Update the "Last Modified" date at the top of this policy
• Notify you via email if you've subscribed to our communications
• Provide prominent notice on our website for material changes

Your continued use of our services after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Australian Privacy Commissioner

If you're not satisfied with our response to your privacy complaint, you can contact the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• Email: [email protected]